You · 09:14
Where is order SHOP-1001?
AI customer support for e-commerce
AI customer support that actually knows your business.
Cusu connects to your website, orders, and internal systems to answer customers with real data, handle routine requests, and hand complex cases to your team with full context.
No setup fee · $0.05 per conversation · No per-agent fees
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Real order support
Your customers do not want a chatbot. They want their problem solved.
Generic AI
Where is my order?
According to our shipping policy, orders usually arrive within 2–5 business days.
Cusu
Where is my order?
Your order SHOP-1001 shipped today with DPD. Here is your tracking link.
Can I cancel it?
It is already in transit, so I cannot cancel it here. I’ll connect you with your support team.
The conversation was handed over to an operator.
Business context
More than answers from a help center.
Cusu connects your AI support agent to the systems your business already uses. That means it can help customers with order status, delivery, inventory, and other real questions—not just repeat generic policies.
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Customer and order context
Who the customer is, what they ordered, and where the shipment stands.
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Website and knowledge sources
Policies, hours, and product information from your public site.
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Store, inventory, and delivery systems
Stock, carriers, and fulfillment data—not a generic shipping FAQ.
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Controlled business actions
Look up, update, or refuse an action based on rules you set.
Safe AI
AI should know when to stop.
Cusu does not need to invent an answer. When it cannot safely solve a problem, it hands the conversation to a human with the full customer context, conversation history, and actions already taken.
No guessing. No repeating the story. No blank inbox.
It does not guess
If the answer is not in your data, on your site, or in a permitted action, Cusu says so and hands off. It will not fill the gap with a confident guess.
You decide what it may do
Lookups and changes are separate permissions. The customer agent only uses what you switch on.
Humans receive the full context
When a case needs a person, the team gets the customer, the conversation, and what the AI already tried—not a blank ticket.
Lookup record
Order SHOP-1001
Customer chat · 09:14
GET /orders/SHOP-1001
240 ms 200Status: in transit · DPD
GET /shipments/15501234567890
180 ms 200Tracking found and sent to the customer.
POST /orders/SHOP-1001/cancel
BlockedNot enabled for customer chat. The agent said so plainly and handed off.
It changes things in your systems only where you allowed it.
Human support copilot
When a human takes over, they start ahead.
Give your team the context they need to respond quickly: customer history, the issue, relevant business data, and a clear record of what the AI has already done.
Inbox / Jana · SHOP-1001
Handed off by AI
Conversation
Jana
Assigned · Peter Novak Status · New
Jana · 09:14
Translated from GermanI want to cancel order SHOP-1001 and get a refund. The parcel is already on its way — can you still stop it?
Original · DE
Ich möchte die Bestellung SHOP-1001 stornieren und mein Geld zurück. Das Paket ist schon unterwegs – können Sie es noch stoppen?
AI handoff summary
09:14Jana wants to cancel the order and receive a refund. The AI verified her using the order number and phone, found the DPD shipment, and confirmed it is already in transit. Cancelling after dispatch is not enabled in customer chat, so it handed the case to an operator.
Suggested reply
Jana, your parcel is already in transit, so we cannot stop it now. Once it arrives, I can send you a free return label straight away and arrange the refund as soon as we receive it. Would that work for you?
The customer will automatically receive this reply in German.
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Less time gathering context
The summary, the customer, the order, and the actions already taken are on the ticket before anyone types a reply.
Faster, more consistent replies
Cusu drafts from the full conversation. Your team edits, shortens, or sends—without reconstructing the story.
Less repetition for customers
Customers do not start over. Operators already know what was asked, tried, and blocked.
More focus on exceptions
Routine questions stay with the agent. People spend time on the cases that need judgment.
Voice support
The same agent. Now with voice.
Customers start a call right in the web widget. Cusu listens, responds, and uses the same knowledge, context, languages, and approved tools as it does in chat.
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The same context
The agent knows everything it knows in chat and can use the same approved actions.
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The customer’s language
Voice and responses adapt to the language configured for each group.
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The call stays in the inbox
The transcript and tool activity remain part of the same conversation for the operator.
Live call
Web widget English
02:18
Cusu is listening
Live transcript
Customer
Can you change the delivery address for order 5824?
Cusu
I found the order. I’ll check its status and what I’m allowed to change.
Approved tool
LoadedgetOrderStatus
Order 5824 Handed to carrier
Safe handoff to an operator
The agent is not allowed to change the address after carrier handoff. It will not make up an outcome and passes the call, transcript, and order status to an operator.
The transcript and steps are saved to the same conversation
24 languages across chat and voice.
Each group has its own default language and voice. Operators can read foreign-language threads in translation and reply in their own language.
- English
- Bulgarian
- Czech
- Danish
- Estonian
- Finnish
- French
- Croatian
- Italian
- Lithuanian
- Latvian
- Hungarian
- Macedonian
- German
- Dutch
- Norwegian
- Polish
- Portuguese
- Romanian
- Slovak
- Slovenian
- Serbian
- Spanish
- Swedish
Outcomes
Better customer support, without more support overhead.
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Handle repetitive questions around the clock.
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Give customers answers based on their real order and account context.
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Free agents to focus on complex, sensitive, and high-value cases.
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Reduce the friction of handoffs.
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See the recurring issues that customers keep running into.
Product intelligence
See what customers are struggling with.
Cusu turns support conversations into clear signals for your product and operations teams—so you can spot missing information, recurring blockers, and issues worth fixing.
Missing
Order invoice directly in chat
Seen 14 times
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Problem
Support can look up the order, but the agent cannot retrieve its invoice yet.
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Implement
Add getInvoice(orderNumber, phone), returning the PDF only to a verified customer.
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Acceptance
A verified customer receives the invoice for their order directly in chat. Otherwise, the agent hands off.
Maybe resolved
Looks like getInvoice covers this. Enable it for customer chat, then mark the ticket done.
Time to value
Go live in minutes, not months.
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Connect your website
Cusu reads your public pages for tone, hours, policies, and contacts. It is not allowed to invent the rest.
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Connect your store and business systems
Hook up orders, inventory, shipping, and other tools you already use. Cusu answers from that data, not from a generic FAQ.
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Set the rules for what Cusu can do
Decide which lookups and actions are allowed for customers. What you do not allow, Cusu will not do.
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Add Cusu to your site
One line of code puts the agent on your storefront.
Start with the questions your team answers every day. Expand from there.
Pricing
Simple, usage-based pricing.
$0.05 per conversation. No per-agent fees. No setup fee. Pay for real usage—not seats or resolutions.
- No fee per resolution
- No per-agent fees
- No setup fee
Credit
$86.40
Spent this month
$13.60
- AI usage $9.25
- 87 conversations × $0.05 $4.35
What the AI usage is made of
- Chat $5.98
- Voice $1.90
- Translations $0.82
- Dictation $0.55
See it in action
See Cusu handle a real customer question.
Real business context. Clear boundaries. A human when needed.
- Where is my order?
- Is this item in stock?
- Can I change the delivery address?
- Can I cancel my order?
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Questions we get
What people ask before they try it.
- How much can Cusu resolve on its own?
- Cusu handles routine questions it can answer from your data and rules—order status, delivery, stock, and policy. Cusu does not guess. When it cannot safely help, it hands the case to a human.
- What systems can Cusu connect to?
- Your public website, plus the store and operational systems you connect—orders, inventory, shipping, and other internal tools. You switch each action on only where it is allowed.
- Can we control what the AI is allowed to do?
- Yes. You decide which lookups and actions the customer agent may use. Reading data and changing data are separate permissions. What you do not allow, Cusu will not do.
- Can a customer always reach a human?
- Yes. A handoff is a normal end to a conversation, not a failure. When the customer asks for a person, or when the agent cannot handle the request, the conversation moves to your team and the AI stops replying in it.
- What happens if Cusu does not know the answer?
- Cusu does not guess. When it cannot safely help, it hands the case to a human. Every answer also keeps a record of where it looked and what your systems returned.
- Which languages do you support?
- Cusu supports 24 languages: English, Bulgarian, Czech, Danish, Estonian, Finnish, French, Croatian, Italian, Lithuanian, Latvian, Hungarian, Macedonian, German, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Serbian, Spanish, and Swedish. Each group has its own default language and voice. Operators can read foreign-language threads in translation and reply in their own language.
- How long does setup take?
- The site is fetched while you create the account. You then review what it found, connect the systems you want, set the rules, and add Cusu to your site with one line.
- How is customer data handled and stored?
- Conversations and whatever the agent pulled from your systems stay in your account. The agent only reaches operations you switch on, and every call shows what it asked for. Processing terms come with the contract for the app.
- Does Cusu work with Shopify and multiple stores?
- You can connect store data and run Cusu on your site today. A native Shopify app is on the way. Multiple stores are already supported—each with its own language, rules, and inbox.
- How does pricing work?
- $0.05 per opened conversation, plus AI usage at cost. No per-agent fees and no setup fee. You pay for real usage, not seats or resolutions.
- Does it answer at night and on weekends?
- The agent runs the same way around the clock, so a question at ten in the evening does not wait until morning. What it cannot finish goes to the inbox with a summary.
Get started
Connect your store. Start answering with real context.
No setup fee. $0.05 per conversation. Your team stays in control of what the AI may do.
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